Refund Policy
Artisan Home Renovations
At Artisan Home Renovations, we aim to provide a clear and fair service. This policy explains how refunds, deposits, and cancellations are handled.
Deposits
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A deposit may be required to secure a booking or confirm the start of a project.
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Deposits are non-refundable, as they are used to cover administration, planning, and scheduling costs.
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Once a deposit is paid, the agreed start date is reserved exclusively for the client.
Cancellations
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If a project is cancelled before any work has started, the deposit will not be refunded.
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If a project is cancelled after work has started, the client will be charged for:
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work already completed
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materials ordered or purchased
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any additional costs incurred up to the cancellation date
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No refunds will be issued for completed work.
Changes to the Project
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Any changes requested after work has begun may affect the final cost and timeline.
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Additional work or materials will be charged separately and must be agreed in writing.
Payments for Completed Work
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Payments for completed stages of work are non-refundable once the work has been carried out and approved.
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Any concerns or issues must be raised as soon as possible so they can be addressed promptly.
Faults and Issues
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If there is an issue with the workmanship, we ask that you contact us within a reasonable timeframe.
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We will assess the issue and, where appropriate, arrange to correct the work in line with our obligations.
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Refunds will only be considered where required by UK consumer law.